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Centre Relocation

Centre Relocation

Apollo Bay Customer Service Centre Relocation

Colac Otway’s coastal residents and ratepayers will have improved access to customer service when Council relocates its customer service centre in Apollo Bay next month.

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Development and Community Services Manager Ian Seuren said the customer service centre would move from the shire’s Nelson Street building to the Great Ocean Road Visitor Information Centre in August after Council had worked through any issues the community had with the relocation.

“Council is confident that the community will benefit greatly from the relocation and all concerns are being considered, including the issue of privacy which we will address by having a separate desk for customers if they wish to discuss a confidential issue.

Mr Seuren said the Nelson Street office was open from 9am to 1.30pm five days a week and the move would provide the Apollo Bay and district community with access to Council’s customer services seven days a week from 9am to 5pm.

“There were between three and seven people walking through the door a day at the Nelson Street building so it was not viable to open the office for longer hours.

“Council will retain the Nelson Street building and community groups who use the building, including the Apollo Bay Newssheet and Landcare, will still have access.

Residents are encouraged to attend a Community Conversation opportunity outside the Apollo Bay Bakery on Tuesday, July 9 from 10am.

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